Can your e-scooter be folded?
Yes, the KUGOO scooters are fully foldable and the folding design is patented. The folding process can be completed in just 3 seconds.
What should I pay attention to while riding a scooter?
Safety is paramount. Please always wear a helmet, be aware of local weather conditions, and watch for hazards on the road. Don't forget to lock up your scooter after each ride.
Where to get my e-scooter fixed if I lived in Europe?
We provides a reliable warranty that is processed in the most hassle-free way possible, we built a after sales service center in case of there are any warranty problems.
Where can I get my e-scooter fixed if I live in Europe?
KUGOO provides a reliable warranty processed in a hassle-free manner. We have established an after-sales service center to address any warranty-related issues promptly.
How can I clean my KUGOO product?
Keeping your scooter clean is easy! Simply use a damp cloth to wipe it down. A dry scrub brush works well too. Avoid immersion in water, as our products are water-resistant but not fully waterproof.
Can electric scooters be used in rainy weather?
For light rain or splashes, an e-scooter with an IP54 rating should generally handle the conditions well. However, as a safety precaution, we do not recommend riding your e-scooter in rainy weather. (Please note that water damage is not covered by the Kugoo Warranty.)
Can I ride my KUGOO scooter in cold weather?
Riding in colder temperatures can impact scooter performance. Ensure your scooter is always stored indoors to prevent damage to tires, motor, and battery.
Battery Storage Guidelines:
Storage time: 6 months (-20°F to 60°F)
Relative humidity: 45% - 75%
Recommended temperature range for prolonged storage: -20°C to 25°C (-4°F to 77°F)
Charge the battery before storing and every few weeks