Bought but not yet shipped (cancellations):
The full price of the order will e released to your account within 14 workdays after we receive your refund request form.
Pre-orders and cancellations of pre-orders:
For all pre-orders, your debit or credit card will be paid immediately. There will be no delay in payment, regardless of when the product is expected to ship. After your payment, you can refer to the previous section for the refund process.
Product was delivered:
- Orders from the kugoo.eu can be returned within 14 days upon receiving, you can request return & refund service without providing any reason and you shall be responsible for the return shipping fee;
- Orders from the kugoo.eu can be returned within 14 days upon receiving, if the product has a manufacturing defect or damaged during transport, you can contact the KUGOO customer service team at email@example.com to request a return & refund service. KUGOO will be responsible for the return shipping fee. Within 14 workdays after receiving the return package, the original purchase price will be refunded to your account.
We do not offer a return of used items, except in the EXTREME cases of breakage/ malfunction.